Refund policy
REFUND POLICY
Return & Refund Policy
Defective Items Only — We accept returns and provide refunds exclusively for defective or damaged products.
Return Window: 30 days from delivery
Return Shipping: FREE for defective items
Refund Processing: 7 business days
Restocking Fee: None
Last updated: February 2026
At CozyFlow, we are committed to providing high-quality products. Due to the personal nature of our products and for health and hygiene reasons, we maintain a strict return policy.
We can only accept returns and issue refunds for items that arrive defective or damaged.
RETURN WINDOW
You have 30 days from the date of delivery to request a return for defective or damaged items.
• Return requests must be submitted within 30 days of receiving your order
• Contact us at cozyflowbelt@outlook.com
• Include your order number, clear photos of the defect, and a description of the issue
After 30 days: Returns will not be accepted.
1. RETURN ELIGIBILITY
WHAT WE ACCEPT:
We ONLY accept returns for:
• Products that arrive defective due to manufacturing defects
• Products that arrive damaged during shipping
• Products with material or workmanship defects present upon arrival
WHAT WE DO NOT ACCEPT:
We CANNOT accept returns for:
• Change of mind or buyer’s remorse
• Incorrect product selection by customer
• Items that have been used, opened, or worn (unless defective upon arrival)
• Customer-caused damage or misuse
• Normal wear and tear
• Any non-defective items
Important: Due to health, safety, and hygiene regulations, all sales are final unless the item is defective or damaged upon arrival.
2. RETURN SHIPPING COSTS
FOR DEFECTIVE OR DAMAGED ITEMS:
• Return shipping is FREE
• We provide a prepaid return shipping label
• You pay $0.00 for return shipping on approved defective items
FOR ALL OTHER REASONS:
• Returns are NOT accepted for non-defective items
• All sales are final
3. RESTOCKING FEES
We do NOT charge restocking fees.
• No restocking fee for approved defective item returns
• No deductions from your refund
• You receive 100% of your product price back
4. DEFECTIVE ITEM REFUND PROCESS
If your item arrives defective or damaged, we will provide a full refund.
STEP 1 — CONTACT US WITHIN 30 DAYS
Email: cozyflowbelt@outlook.com
Include in your message:
• Your order number
• Clear photos of the defect or damage
• Detailed description of the issue
• Date of delivery
STEP 2 — AWAIT REVIEW
Our team will review your request and respond within 24–48 business hours.
STEP 3 — RETURN AUTHORIZATION
If approved, we will provide:
• Return authorization and instructions
• Prepaid return shipping label (FREE – no cost to you)
Do not ship items back without prior authorization. Unauthorized returns may not be accepted.
STEP 4 — SHIP THE RETURN
• Repack the item securely (if possible in original packaging)
• Attach the prepaid return label provided
• Use a trackable shipping method
• Retain your tracking number
5. REFUND PROCESSING TIME
TOTAL REFUND TIMELINE:
Our Processing Time: 7 business days
Bank Processing Time: 5–7 business days
Total Time: Up to 14 business days from when we receive your approved return
DETAILED BREAKDOWN:
Inspection Period:
When we receive your return, our team will inspect it to verify the defect or damage.
Refund Processing:
• After inspection approval, refunds are processed within 7 business days
• It may take an additional 5–7 business days for the refund to appear in your account, depending on your bank or payment provider
• Refunds are issued to the original payment method
What Is Refunded:
• Full product price (100%)
• Original shipping cost (if the item was defective or damaged)
• No deductions or restocking fees
6. EXCHANGE POLICY
We do not offer direct product exchanges for any reason.
For defective or damaged items:
- Contact us within 30 days of delivery
- Return the item following our return process
- Receive a full refund
- Place a new order if you would like a replacement
All other sales are final. We cannot accept returns or exchanges for non-defective items.
7. ORDER MODIFICATIONS & CANCELLATIONS
ORDER CANCELLATIONS:
Once an order is placed, it enters our fulfillment process immediately.
We cannot cancel or modify orders after they are placed.
All sales are final.
8. NON-RETURNABLE ITEMS
The following items are non-returnable for health and safety reasons:
• Opened or used products (unless defective upon arrival)
• Products without defects or damage
• Items purchased during final sale or promotional clearance events (if applicable)
These restrictions are in place to protect the health and safety of all customers.
9. DAMAGED IN TRANSIT
If your package arrives visibly damaged:
- Take photos of the damaged package and contents immediately
- Contact us within 48 hours of delivery
- Include your order number and photo
Email: cozyflowbelt@outlook.com
Claims for shipping damage must be reported within 48 hours of delivery.
10. WARRANTY COVERAG
WHAT IS COVERED:
All CozyFlow products are covered for:
• Manufacturing defects present upon arrival
• Defects in materials or workmanship
• Damage that occurs during shipping
WHAT IS NOT COVERED:
• Customer-caused damage (dropping, misuse, improper care)
• Normal wear and tear
• Damage from improper cleaning or storage
• Products used in ways not intended
WARRANTY PERIOD:
Defects must be reported within 30 days of delivery to qualify for return and refund
11. ORIGINAL ORDER SHIPPING
All orders ship via standard shipping.
Estimated delivery time: 7–12 business days from order placement.
For complete shipping details, please refer to our Shipping Policy.
12. CUSTOMER SUPPORT
Email: cozyflowbelt@outlook.com
Response Time: We respond to all inquiries within 24–48 business hours.
13. POLICY SUMMARY
Return Window: 30 days from delivery date
Eligible Items: Defective or damaged products only
Return Shipping Cost: FREE (we provide prepaid label)
Restocking Fee: None ($0.00)
Refund Processing Time: 7 business days
Total Refund Time: Up to 14 business days
Exchanges: Not available – return for refund, then reorder
Cancellations: Not allowed after order is placed
14. IMPORTANT REMINDER
✓ Inspect your order immediately upon delivery
✓ Report any defects or damage within 48 hours
✓ Submit return requests within 30 days
✓ Contact us before returning anything
✓ Keep your order confirmation and tracking information
✓ Do not return items without authorization
Due to the personal nature of our products, we cannot accept returns on non-defective items. This policy is in place for health, safety, and hygiene reasons to protect all customers.
All sales are final unless the product arrives defective or damaged.